Bernardette Lopez Founder & CEO of Fabber

About Us

Hello, I am Bernardette, founder of Fabber Consulting. I have over 35 years of hands-on experience in Patient Access and healthcare operations. I partner with organizations to elevate and transform their front-end processes. From optimizing scheduling and registration to improving access workflows, I bring deep Epic EMR expertise—especially in Cadence, Radiant, and Grand Central work queues. Whether it is streamlining referrals or aligning teams, I help healthcare systems drive results with purpose.

Raquel Naranjo
Vice President

Hello, I am the Vice President of Fabber Consulting. With 5 years of healthcare experience and expertise in project management. I help drive client initiatives through strategic planning, operational support, and collaboration. Leveraging experience in knowledge base development and a creative approach to problem-solving, I focus on building sustainable resources and streamlined processes that empower teams and enhance organizational performance.

Mission Statement

Our mission is to create efficient, scalable, and patient-centered systems that empower teams and improve outcomes.

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 FAQs

  • Fabber Helps Healthcare Teams...​

    • Centralize scheduling for consistency and access​

    • Support patients with empathetic, well-trained remote agents​

    • Drive measurable improvements through clear metrics​

    • Align teams around shared goals and growth​

    • Implement Quality Assurance & Audits to ensure compliance, service consistency, and continuous improvement​

    • Support Employee Growth through knowledge development and career ladder opportunities​

    • Create and maintain a dynamic Knowledge Base to standardize workflows and empower agents with real-time answers

  • Today’s Healthcare Scheduling Is...​

    • Fragmented and inefficient​

    • Strained by manual processes​

    • Frustrating for patients & staff​

    • Lacking in data-driven improvement​

    • Challenged by constant changes in regulations and expectations​

    • Struggling to keep pace with rapid advancements in technology

  • How Fabber Transforms Your Operation​

    • Centralized Scheduling for OP Exams & PhysicianAppointments​

    • Eliminate redundancy across departments in pre-registration​

    • Scorecards to Measure & Improve Agent Performance​

    • Knowledge Base Creation for Accuracy & Speed​

    • Goal Setting to Motivate & Educate Teams​

    • Career Pathway Development for Retention & Growth​

    • Team Realignment Support & Culture Reset​

  • Please fill out the contact form found on the contact tab.